Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative for our prestigious healthcare account and become an integral part of delivering exceptional patient experiences. This full-time position offers a competitive monthly salary of ₱28,000 – ₱30,000, with the benefit of weekends off to maintain a healthy work-life balance. Enjoy the convenience of a virtual interview process, making your application journey seamless and accessible.
In this role, you'll be the frontline representative for a leading healthcare provider, handling inquiries, providing information about medical services, and ensuring patients receive the support they need. Our team values professionalism, empathy, and excellent communication skills, making this an ideal opportunity for individuals passionate about customer service and healthcare.
Nezda Technologies provides a supportive work environment where your contributions make a real difference. If you're looking for a stable career with growth opportunities in the healthcare sector, this position offers the perfect blend of competitive compensation and meaningful work.
Tanggung Jawab
- Handle inbound and outbound customer inquiries related to healthcare services
- Provide accurate information about medical procedures, insurance coverage, and appointment scheduling
- Resolve customer complaints and issues with empathy and professionalism
- Maintain detailed and accurate customer records in the CRM system
- Adhere to healthcare privacy regulations (HIPAA compliance)
- Collaborate with healthcare professionals to resolve complex customer concerns
- Meet and exceed performance metrics for call quality and customer satisfaction
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service experience in healthcare or related industry preferred
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and patience when dealing with customer concerns
- Basic computer literacy and ability to navigate multiple software systems
- Ability to work independently while maintaining team collaboration
- Professional demeanor with a customer-focused mindset
- Reliable internet connection for remote work if applicable