Deskripsi Pekerjaan
Join Emapta's dynamic global team as a B2B Customer Support Specialist and leverage your native German language skills to deliver exceptional service to international clients. This remote position offers a unique opportunity to support complex B2B workflows while enjoying premium benefits including Day 1 HMO coverage and weekends off. You'll be the first point of contact for German-speaking customers, resolving inquiries, troubleshooting technical issues, and ensuring seamless sales processes. Our collaborative environment values cultural diversity and professional growth, making this ideal for detail-oriented professionals seeking impactful remote work with flexible mid-shift hours.
Tanggung Jawab
- Provide multilingual B2B customer support in German and English via phone, email, and chat
- Resolve complex client inquiries related to products, services, and technical issues
- Collaborate with sales teams to support customer onboarding and retention workflows
- Document interactions and maintain detailed customer records in CRM systems
- Identify process improvement opportunities to enhance service quality
- Escalate critical issues to relevant departments while maintaining communication
- Adhere to SLAs and quality standards for customer satisfaction metrics
Kualifikasi
- Native German language proficiency with excellent written and verbal communication
- Minimum 1-2 years in B2B customer support or technical assistance
- Proficiency in CRM software and customer support platforms
- Strong problem-solving skills with attention to detail
- Ability to work independently in a remote environment
- Flexibility to work mid-shift hours (e.g., 4 PM-1 AM Manila time)
- Customer-centric mindset with service excellence focus