Deskripsi Pekerjaan
Join RestaurantSupply as a B2B Sales & Website Training Specialist and become a key player in our mission to empower restaurant businesses with the tools and knowledge they need to thrive. In this remote, customer-focused role, you'll be the bridge between our innovative e-commerce platform and our valued B2B clients, ensuring they maximize their potential through effective website training and comprehensive product education.
p>Your primary responsibility will be to guide clients through our digital platform, helping them navigate features, understand product offerings, and utilize our tools to optimize their purchasing experience. You'll work closely with the sales team to provide specialized support during the onboarding process, creating personalized training sessions that address each client's unique needs and business challenges. p>As a specialist in this role, you'll develop deep expertise in our product catalog and e-commerce functionality, enabling you to answer complex questions and provide strategic guidance. You'll also gather valuable client feedback to help improve our platform and services, contributing directly to our continuous improvement efforts. p>This position offers the opportunity to make a significant impact on our clients' success while growing your skills in B2B sales, customer education, and digital platform management. If you're passionate about helping businesses succeed through technology and have a knack for simplifying complex systems, we encourage you to apply.Tanggung Jawab
- Conduct comprehensive website training sessions for B2B clients, ensuring they can effectively navigate and utilize our e-commerce platform
- Develop and deliver personalized onboarding experiences that address each client's specific business needs and objectives
- Provide in-depth product education, helping clients understand features, benefits, and best practices for using our restaurant supplies
- Collaborate with the sales team to support client acquisition efforts through specialized training and education
- Collect and analyze client feedback to identify opportunities for platform improvement and service enhancement
- Create and maintain training materials, including documentation, video tutorials, and knowledge base articles
- Monitor client usage patterns and proactively reach out to provide additional support and guidance
- Stay updated on industry trends and competitor offerings to provide clients with relevant insights and recommendations
Kualifikasi
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience
- 2+ years of experience in B2B sales, customer training, or a related customer-facing role
- Excellent communication and presentation skills, with the ability to explain complex concepts clearly
- Strong problem-solving abilities and a customer-centric approach to service delivery
- Proficiency with e-commerce platforms and experience with digital training tools
- Ability to work independently in a remote environment while maintaining strong communication with the team
- Prior experience in the restaurant, hospitality, or food service industry is a plus
- Familiarity with CRM systems and customer relationship management best practices