Deskripsi Pekerjaan
Join Fusion CX as a Back Office Support Associate and become an essential part of our dynamic team providing exceptional non-voice support services to clients in the travel and cruise industry. This is an excellent opportunity for detail-oriented individuals who prefer working behind the scenes to ensure seamless customer experiences.
As a Back Office Support Associate, you'll be responsible for processing cruise bookings, managing reservation systems, and providing comprehensive travel support services. This role is perfect for those who excel in written communication, data management, and problem-solving without the need for direct phone interactions.
Fusion CX offers a collaborative work environment where your organizational skills and attention to detail will be valued. We provide competitive compensation, opportunities for professional growth, and a supportive culture that recognizes and rewards excellence. If you're looking to build a career in the customer service industry with a focus on back-office operations, this is the perfect role for you.
Tanggung Jawab
- Process cruise bookings and reservations with accuracy and efficiency
- Manage and update customer information in reservation systems
- Provide written support for travel-related inquiries and concerns
- Coordinate with other departments to resolve customer issues
- Maintain detailed records of all transactions and communications
- Ensure compliance with company policies and industry regulations
- Assist in the development of improved back-office processes
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous experience in back-office support or customer service preferred
- Excellent written communication skills in English
- Strong attention to detail and organizational abilities
- Proficiency in using reservation systems and office software
- Ability to work independently and as part of a team
- Problem-solving skills and ability to handle multiple tasks
- Willingness to work in a fast-paced environment