Deskripsi Pekerjaan
Join RecruitFirst as a Backend Customer Service Specialist and become an essential part of our dynamic team! We're seeking a dedicated professional to handle customer inquiries, resolve issues, and ensure exceptional service delivery. This 1-year contract position offers competitive compensation of $2,700-$2,800 monthly, making it an excellent opportunity for those seeking stable employment with a reputable agency.
As a Backend Customer Service Specialist, you'll work in a supportive environment where your contributions directly impact customer satisfaction. The role provides valuable experience in customer relationship management, problem-solving, and communication skills. Located at Sin Ming in the Upper Thomson area, this position offers convenient access to public transportation and a professional work setting.
RecruitFirst is committed to providing its employees with meaningful work experiences and opportunities for professional growth. If you're a customer-oriented individual looking to make a difference while gaining valuable experience in the service industry, this role is perfect for you. Apply today to join our team and contribute to our mission of delivering exceptional customer service experiences.
Tanggung Jawab
- Handle customer inquiries and provide accurate information regarding products and services
- Resolve customer issues efficiently and effectively through various communication channels
- Document all customer interactions and maintain detailed records in the CRM system
- Collaborate with team members to ensure consistent service quality and resolution of complex issues
- Identify opportunities for process improvements and contribute to enhancing customer experience
- Meet and exceed performance metrics including response times and customer satisfaction scores
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- Minimum 1-2 years of experience in customer service or related field
- Excellent communication skills with the ability to articulate information clearly
- Strong problem-solving abilities and patience when dealing with customer concerns
- Proficiency in using CRM systems and other customer service software
- Ability to work independently and as part of a team in a fast-paced environment
- Good organizational skills with attention to detail
- Positive attitude and customer-focused mindset
- Willingness to work on a 1-year contract basis