Deskripsi Pekerjaan
Join PERSOL as a Bank Corporate Call Centre Agent and become the vital link between our clients and their financial needs. This 6-month contract role offers an exciting opportunity to deliver exceptional customer service in a dynamic banking environment. You'll handle diverse customer inquiries via phone and email, providing expert support on banking systems, products, and services. This position requires strong problem-solving skills, professionalism, and the ability to navigate complex financial scenarios while maintaining compliance with banking regulations. Perfect for candidates seeking valuable banking experience in a supportive team-oriented setting. Enjoy competitive compensation and gain exposure to corporate banking operations in Singapore's East Region.
Tanggung Jawab
- Respond to customer inquiries and resolve issues via phone and email channels
- Provide detailed product information and system guidance for banking services
- Process transactions and service requests accurately within banking protocols
- Document customer interactions and maintain comprehensive case records
- Collaborate with internal departments to resolve complex customer issues
- Adhere to banking compliance standards and security protocols
- Meet performance metrics for call handling and customer satisfaction
Kualifikasi
- Minimum 1 year of customer service or call centre experience
- Strong communication skills with clear phone etiquette
- Basic knowledge of banking products and financial systems
- Ability to work in a fast-paced environment with minimal supervision
- Proficiency in Microsoft Office and CRM systems
- Positive attitude with problem-solving mindset
- Must be available for full-time office hours (9am-6pm)
- Relevant banking or financial services certification preferred