Deskripsi Pekerjaan
Are you a customer-centric professional looking to launch a rewarding career in the Indonesian banking sector? Permata Bank is seeking highly motivated individuals to join our Banking Associate Service Program. As a frontline ambassador of our brand, you will play a pivotal role in delivering exceptional service quality while ensuring operational excellence across all transactional activities.
In this dynamic role, you will be the face of Permata Bank, bridging the gap between traditional banking excellence and the modern digital landscape. We are looking for candidates who possess a keen eye for detail, a passion for service excellence, and the ability to educate our customers on our innovative digital banking ecosystem. Join us and contribute to a culture of integrity, innovation, and professional growth in one of Indonesia's most prominent financial institutions.
Tanggung Jawab
- Ensure high accuracy and efficiency in daily financial transactions.
- Provide world-class customer service by proactively addressing inquiries and resolving issues.
- Educate clients on Permata Bank's digital banking features and mobile applications.
- Maintain strict compliance with banking regulations and internal operational standards.
- Perform daily balancing and reconciliation tasks to ensure 100% accuracy.
- Identify customer needs and offer appropriate financial solutions or product guidance.
- Collaborate with branch team members to achieve collective service targets.
Kualifikasi
- Bachelor’s degree from a reputable university in any field (GPA min 3.00).
- Fresh graduates are welcome to apply; 1 year of experience in banking or customer service is a plus.
- Strong interpersonal, communication, and presentation skills.
- High level of integrity, meticulous attention to detail, and analytical thinking.
- Proficient in English (spoken and written).
- Strong digital literacy and ability to explain technical banking tools to customers.
- Willing to be placed at any Permata Bank branch in the Jakarta area.