Deskripsi Pekerjaan
Are you looking to launch or advance your career in the financial services sector? WNS, a global leader in business process management, is currently seeking a highly motivated Banking & Finance Specialist to join our expanding team in Mandurriao, Iloilo. This is an exceptional opportunity to work with international financial clients, providing world-class support and solutions in a fast-paced, professional environment.
As a Banking & Finance Specialist, you will act as the primary point of contact for our valued customers. You will be responsible for handling inquiries, resolving complex financial requests, and ensuring that every interaction adheres to our rigorous process guidelines and regulatory standards. We are looking for individuals who possess a sharp analytical mind, a passion for finance, and a commitment to delivering excellence.
At WNS, we pride ourselves on fostering a collaborative culture where your career growth is a priority. If you have a background in customer service, banking operations, or finance and are ready to take the next step, we want to hear from you.
Tanggung Jawab
- Manage inbound and outbound customer communications via phone, email, or chat with a focus on financial query resolution.
- Analyze customer financial data to provide accurate information and solutions according to specific process guidelines.
- Ensure strict compliance with data privacy, banking regulations, and internal security protocols.
- Collaborate with internal teams to resolve escalated financial disputes or service issues efficiently.
- Maintain high levels of customer satisfaction (CSAT) by delivering professional and empathetic service.
- Document all customer interactions accurately within the CRM system for reporting and audit purposes.
- Participate in ongoing training sessions to stay updated on new banking products, financial regulations, and system improvements.
Kualifikasi
- Bachelor’s degree in Finance, Banking, Business Administration, or a related field.
- At least 1-2 years of experience in Customer Service, Banking, or BPO operations.
- Strong command of English, both verbal and written, with the ability to communicate technical financial information clearly.
- Proficiency in using Microsoft Office Suite and internal financial software platforms.
- Demonstrated ability to work under pressure and meet strict service level agreements (SLAs).
- Strong analytical skills and attention to detail, especially when handling financial transactions.
- Flexible to work in shifting schedules, including weekends or holidays if required.