Deskripsi Pekerjaan
Are you ready to unleash your potential in the heart of banking technology? FIS, a global leader in financial services technology, is seeking a talented Banking Product Support Analyst II (Lending/Deposit) to join our dynamic team in Makati City. This is your opportunity to leverage your deep understanding of how banks operate and make a tangible impact on the products that power the financial world.
In this role, you will be the critical bridge between our clients and our technical teams. You will utilize your expertise in the business of banking, specifically focusing on Lending and Deposit systems. You will analyze complex issues, provide insightful solutions, and ensure the highest level of service for our clients. As a HYBRID role, you will enjoy the flexibility of remote work combined with the collaboration of our Makati office.
You will work closely with business analysts, developers, and product managers to support and enhance our suite of banking solutions. Your ability to think like a banker while applying your technical acumen will be key to your success. From troubleshooting production issues to participating in system upgrades, your role is vital to maintaining the integrity and performance of our clients banking operations.
At FIS, we believe in fostering a culture of innovation and collaboration. You will have access to cutting-edge technologies and continuous learning opportunities. We offer a competitive compensation package, work-life balance, and a clear path for career advancement in a global organization. If you are passionate about banking technology and dedicated to delivering exceptional support, we want to hear from you.
Join us in shaping the future of fintech. Apply today!
Tanggung Jawab
- Provide expert-level L2/L3 production support for FIS core banking applications specializing in Lending and Deposit modules.
- Perform root cause analysis and implement permanent fixes for complex technical issues impacting banking operations.
- Collaborate with cross-functional teams (Business Analysts, Architects, Developers) in an Agile environment to deliver enhancements and bug fixes.
- Interface directly with clients to understand business impact and provide timely technical resolutions and status updates.
- Create, maintain, and review comprehensive technical documentation and support procedures.
- Participate in system upgrades, patch deployments, and user acceptance testing (UAT) support.
- Monitor system performance and proactively identify potential issues to ensure maximum uptime and SLA compliance.
- Contribute to a knowledge base of common issues and solutions to streamline future support efforts.
Kualifikasi
- Bachelor's Degree in Information Technology, Computer Science, Finance, Business Administration, or a related field.
- Minimum 2-4 years of experience in a Product Support or Application Support role within the banking or financial services industry.
- Strong understanding of banking products, specifically Loans (Consumer, Mortgage, Commercial) and Deposits (Savings, Checking, Fixed Income).
- Proficiency in SQL querying and database management for data analysis and troubleshooting.
- Experience with ITIL framework (Incident, Problem, Change Management) is highly preferred.
- Excellent analytical, problem-solving, and decision-making skills with a focus on root cause analysis.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Willingness to work in a HYBRID setup (officing in Makati City) and provide on-call support as needed.