Deskripsi Pekerjaan
Are you a seasoned hospitality professional with a passion for delivering flawless event experiences? Veranda Hotels & Residences is seeking an energetic and detail-oriented Banquet Manager to lead our dynamic events team in Jakarta Selatan.
In this pivotal role, you will be the face of our banquet operations, ensuring that every wedding, corporate conference, and gala meeting meets our exacting standards of luxury and service. You will act as the bridge between our clients and our operational departments, orchestrating seamless execution through proactive communication, strategic planning, and hands-on leadership.
We are looking for someone who thrives in a fast-paced environment and possesses the ability to turn challenges into memorable guest experiences. If you have a proven track record in banquet service management and a commitment to excellence, we invite you to join our prestigious team.
Tanggung Jawab
- Oversee and manage all daily banquet operations, ensuring high-quality service standards for all events.
- Lead, train, and mentor the banquet service team to provide exceptional guest experiences.
- Collaborate closely with the Sales and Culinary departments to ensure event requirements are clearly communicated and executed.
- Develop and implement operational strategies to maximize efficiency and banquet revenue.
- Monitor inventory levels for banquet equipment, linens, and supplies, managing orders as needed.
- Handle client inquiries and resolve operational issues proactively to ensure total event satisfaction.
- Conduct regular briefings to keep the team aligned with event schedules and service protocols.
- Ensure compliance with hotel safety, sanitation, and alcohol service regulations.
Kualifikasi
- Bachelor’s degree in Hotel Management or a related hospitality field.
- Minimum 3-5 years of experience in banquet or catering operations within a 4 or 5-star hotel environment.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent verbal and written communication skills in both Indonesian and English.
- Outstanding problem-solving abilities and a calm demeanor under pressure.
- Proficiency in hotel management systems (PMS) and banquet software.
- Flexibility to work weekends, holidays, and irregular hours as required by event schedules.