Deskripsi Pekerjaan
Are you a dynamic hospitality leader with a passion for delivering unforgettable guest experiences? Ukay Banquet Sdn Bhd is seeking an experienced and energetic Banquet Manager to oversee our premium banquet events and Food & Beverage (F&B) operations in Ampang, Kuala Lumpur.
In this key leadership role, you will be the driving force behind our event execution, ensuring that weddings, corporate gatherings, and social functions run flawlessly from start to finish. You will manage a dedicated team of F&B professionals, orchestrating logistics, maintaining high standards of service, and maximizing customer satisfaction. If you thrive in a fast-paced environment and possess a keen eye for detail, we want you on our team!
As our Banquet Manager, you will collaborate closely with clients, culinary teams, and event coordinators to translate visions into reality. Your exceptional leadership, operational expertise, and commitment to service excellence will directly contribute to the growth and reputation of Ukay Banquet as a premier event venue in Kuala Lumpur.
Tanggung Jawab
- Oversee the planning, setup, and seamless execution of all banquet events, including weddings, corporate seminars, and social functions.
- Lead, mentor, and schedule banquet staff (both permanent and casual), ensuring high standards of grooming, service delivery, and professionalism.
- Coordinate closely with the culinary team and event planners to ensure timely food service and alignment with client preferences.
- Manage banquet inventory, equipment, and beverage stock, implementing cost-control measures without compromising service quality.
- Address guest feedback and resolve any on-site operational issues promptly to ensure 100% customer satisfaction.
- Ensure compliance with all health, safety, food hygiene, and licensing regulations within the banquet department.
- Prepare post-event reports, tracking financial performance, staff hours, and feedback for continuous improvement.
Kualifikasi
- Diploma or Bachelor’s Degree in Hospitality Management, Culinary Arts, or a related field.
- Minimum of 3–5 years of proven experience in banquet management, F&B operations, or large-scale event execution.
- Strong leadership skills with a proven track record of managing and motivating diverse hospitality teams.
- Excellent interpersonal and communication skills in both English and Bahasa Malaysia.
- Exceptional organizational and multitasking abilities, with the capacity to handle high-pressure situations gracefully.
- Flexibility to work shift hours, weekends, and public holidays based on event schedules.
- Deep knowledge of F&B service standards, table setups, and health and safety regulations.