Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality? We are seeking a dedicated Banquet Operations Executive to join our prestigious team in Marina South. In this role, you will be the heartbeat of our event operations, ensuring that the legendary 'Gold Standards' of service are executed with precision, grace, and thoughtful attention to detail.
As a key member of our banquet team, you will oversee the seamless execution of high-profile events, ranging from corporate galas to exclusive social gatherings. You will work closely with culinary and service departments to deliver an unparalleled guest experience that defines excellence in the hospitality industry. If you are a proactive leader with a sharp eye for detail and a commitment to service perfection, we invite you to help us create unforgettable moments.
Tanggung Jawab
- Supervise banquet floor operations to ensure seamless event execution and high guest satisfaction.
- Monitor event setups according to guest specifications and luxury hospitality standards.
- Coordinate between kitchen, stewarding, and service teams to ensure timely delivery of food and beverage.
- Troubleshoot real-time challenges during live events to maintain the 'Gold Standard' guest experience.
- Manage inventory, equipment, and room appearance to ensure impeccable standards are maintained.
- Train and mentor banquet staff on service excellence and operational protocols.
- Perform daily briefings to ensure team alignment on event objectives and service nuances.
Kualifikasi
- Diploma in Hospitality, Tourism, or equivalent professional certification.
- Minimum 2-3 years of experience in banquet operations or luxury hotel event services.
- Demonstrated ability to uphold high-quality service standards in a fast-paced environment.
- Excellent communication and interpersonal skills to engage effectively with high-profile guests and diverse teams.
- Strong leadership capabilities with the ability to remain calm and decisive under pressure.
- Proficiency in Microsoft Office suite and Event Management software.
- Flexibility to work shifts, including weekends and public holidays, as required by event schedules.