Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for orchestrating seamless events? Accor is seeking a highly organized and dynamic Banquet Supervisor to join our prestigious team in Sawah Besar, Jakarta. As a global leader in hospitality, Accor offers a platform for growth, excellence, and the opportunity to deliver world-class service.
In this role, you will be the heartbeat of our banquet operations. You will lead by example, ensuring that every eventâfrom high-profile corporate meetings to elegant weddingsâis executed with precision, style, and a focus on guest satisfaction. If you thrive in a fast-paced environment and take pride in turning moments into memorable experiences, we want to hear from you.
You will work closely with the Food & Beverage management team to maintain our high standards of service, manage staffing logistics, and ensure operational efficiency. This is an ideal position for a detail-oriented supervisor looking to elevate their career within a world-renowned hotel group.
Tanggung Jawab
- Oversee daily banquet operations to ensure all events are set up and executed according to company standards.
- Lead and motivate banquet service staff, providing training and coaching to maintain high performance.
- Coordinate closely with the kitchen, sales, and housekeeping teams to ensure seamless communication and event flow.
- Manage inventory, equipment, and linens, ensuring all materials are maintained in excellent condition.
- Handle guest inquiries and resolve concerns promptly to ensure maximum satisfaction.
- Supervise room setups, buffet layouts, and stage requirements based on banquet event orders (BEO).
- Monitor compliance with health, safety, and hygiene standards throughout the event areas.
- Prepare post-event reports and feedback to ensure continuous improvement in service quality.
Kualifikasi
- Minimum of 2 years of experience in a supervisory role within a luxury hotel or high-volume banquet environment.
- Strong leadership skills with the ability to manage a diverse team of service staff.
- Excellent interpersonal and communication skills in both Indonesian and English.
- Solid understanding of F&B operations, event logistics, and room configurations.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Degree or Diploma in Hospitality Management, Tourism, or a related field is preferred.
- Exceptional attention to detail and ability to remain calm under pressure during high-stakes events.
- Strong problem-solving abilities and a proactive approach to operational challenges.