Deskripsi Pekerjaan
Start your career in customer service with STACKph! We're seeking motivated individuals for our beginner-friendly call center positions with a June training class. No prior experience is required – we provide comprehensive training programs designed to equip you with essential skills. Enjoy competitive compensation (₱17,000–₱25,000/month), clear career advancement paths, and a supportive team environment. Our Taguig-based operations focus on building long-term professionals while delivering exceptional customer experiences. Join us to develop valuable communication abilities, technical proficiencies, and problem-solving skills that will open doors across industries. Apply today and transform your potential into a rewarding career in the dynamic BPO sector!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns efficiently while maintaining service quality standards
- Document interactions accurately in CRM systems and databases
- Meet key performance indicators including call handling time and satisfaction scores
- Collaborate with team members to improve service delivery processes
- Continuously update product knowledge to provide accurate information
- Adhere to company policies and confidentiality protocols
Kualifikasi
- High school graduate or equivalent (college students welcome)
- Excellent English communication skills (verbal and written)
- Basic computer proficiency with willingness to learn new technologies
- Positive attitude and strong customer service orientation
- Ability to work in a fast-paced, target-driven environment
- No prior call center experience required – training provided
- Must be willing to work flexible schedules including weekends