Deskripsi Pekerjaan
Join the Sands of Triboa Resorts and Spa Inc. team as a Bellman and become the cornerstone of our guests' arrival experience! In this vital hospitality role, you'll be the first friendly face our guests encounter, ensuring their journey starts with warmth and efficiency. You'll expertly handle luggage, provide personalized room escort services, and deliver insightful information about our resort's luxurious amenities and local attractions. Beyond luggage management, you'll assist with transportation arrangements, maintain pristine lobby areas, and anticipate guest needs to create memorable moments. This position requires exceptional interpersonal skills, physical stamina, and a passion for exceeding guest expectations in a premium resort environment. If you thrive in dynamic settings where your service directly impacts guest satisfaction, this is your opportunity to shine in one of the Philippines' premier destinations.
Tanggung Jawab
- Greet and assist arriving/departing guests with luggage handling and portering services
- Escort guests to their rooms while providing engaging resort orientation and service explanations
- Offer detailed information about hotel facilities, dining options, and local attractions
- Coordinate transportation arrangements including taxis, shuttles, and car rentals
- Maintain cleanliness and orderliness of entrance areas and bell desk
- Collaborate with front desk and concierge teams for seamless guest transitions
- Assist with special requests and resolve guest inquiries promptly
Kualifikasi
- Previous experience in hotel/resort bell services or guest relations preferred
- Excellent communication and interpersonal skills with a friendly demeanor
- Ability to handle luggage weighing up to 50 pounds safely
- Strong knowledge of local attractions, transportation, and tourism services
- Professional appearance and grooming standards
- Ability to work flexible hours including weekends and holidays
- Basic English proficiency; additional languages a plus
- Physical stamina for standing, walking, and lifting during shifts