Deskripsi Pekerjaan
Are you looking for a rewarding part-time opportunity where you can truly make a difference in people's lives? E-Team Workforce Private Corporation is seeking a dedicated and compassionate Benefit Customer Service Representative to join our dynamic team in Bonifacio Global City.
In this role, you will act as the primary point of contact for our client members, guiding them through complex enrollment processes. We are looking for someone who excels at active listening, possesses a heart for service, and can provide clear, empathetic guidance to members navigating their benefit options. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
We offer a supportive office culture, competitive compensation, and the chance to build a meaningful career in the customer experience sector. Join us and help simplify the enrollment experience for our valued members.
Tanggung Jawab
- Provide high-quality support to client members via phone, email, and chat regarding benefit enrollment inquiries.
- Guide members through the step-by-step enrollment process with clarity and accuracy.
- Maintain comprehensive records of member interactions in our CRM system.
- Proactively resolve issues and address member concerns to ensure high satisfaction rates.
- Collaborate with internal departments to stay updated on policy changes and benefit plan details.
- Adhere to strict data privacy and security standards when handling sensitive member information.
- Meet and exceed individual performance metrics regarding call handling time and quality assurance.
Kualifikasi
- Completion of at least 2 years of college or equivalent work experience in a customer service setting.
- Strong verbal and written English communication skills.
- Proficiency in using computer systems, including Microsoft Office suite and CRM software.
- Proven ability to remain calm and professional under pressure.
- Exceptional active listening skills and empathy for diverse customer needs.
- Ability to commit to part-time working hours with a flexible schedule.
- Previous experience in health insurance or benefit administration is a significant advantage.