Deskripsi Pekerjaan
Join Conduent's global team as a Benefits Administration Services Associate II and leverage your bilingual Spanish skills to transform participant experiences. This role combines customer service excellence with specialized benefits knowledge to deliver seamless support to diverse client populations. You'll manage complex benefit inquiries, process enrollments, and resolve issues with precision while maintaining compliance with regulatory standards. Our dynamic environment offers growth opportunities in employee benefits management and cross-cultural communication.
As a key member of our benefits administration team, you'll collaborate with internal stakeholders to optimize participant engagement through multilingual support and personalized service solutions. Conduent invests in professional development, providing training on emerging benefits technologies and industry best practices. This position is ideal for detail-oriented professionals seeking to advance their careers in human services while making tangible impacts on employee wellbeing.
Tanggung Jawab
- Administer employee benefits programs including enrollments, claims processing, and eligibility verification
- Provide bilingual Spanish/English support to participants via phone, email, and digital channels
- Resolve complex benefits inquiries with accuracy and adherence to compliance standards
- Maintain detailed participant records and documentation in benefits management systems
- Collaborate with HR teams to ensure seamless benefits delivery and policy implementation
- Assist in benefits communications development for diverse employee populations
- Contribute to process improvement initiatives for benefits administration efficiency
Kualifikasi
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum 2 years of experience in benefits administration or customer service
- Native or fluent Spanish language proficiency (written and verbal)
- Strong analytical skills with attention to detail in data management
- Experience with HRIS or benefits administration software
- Excellent problem-solving abilities in customer service contexts
- Knowledge of Philippine labor regulations and benefits compliance
- Ability to work independently in a fast-paced environment