Deskripsi Pekerjaan
Are you a passionate communicator looking to make a meaningful difference in the healthcare industry? Ph Business Offices is seeking a dedicated Bilingual Customer Service Representative (Mandarin-English) to join our growing team in Melaka. In this role, you will act as the primary point of contact for patients, helping them navigate complex healthcare services and ensuring they receive the support they need with empathy and efficiency.
We provide a collaborative, professional environment where your linguistic skills will be highly valued. You will play a vital role in bridging communication gaps, providing accurate information, and fostering trust between healthcare providers and the community. If you are detail-oriented, tech-savvy, and motivated by helping others, we would love to meet you.
Tanggung Jawab
- Manage high-volume inbound calls and emails from patients in both Mandarin and English.
- Provide clear, accurate information regarding healthcare service accessibility and scheduling.
- Resolve patient inquiries and complaints with a high degree of empathy and professionalism.
- Document all interactions accurately within the company CRM system to ensure seamless service continuity.
- Collaborate with internal healthcare departments to expedite patient requests and solve escalated issues.
- Maintain deep knowledge of current healthcare policies and service protocols.
- Contribute to team goals by meeting individual performance KPIs and quality standards.
Kualifikasi
- Professional proficiency in both Mandarin and English (both written and verbal).
- Minimum SPM/Diploma/Degree in any field.
- Previous experience in a call center or customer-facing healthcare environment is highly preferred.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Excellent active listening skills and ability to empathize with patient concerns.
- Demonstrated ability to work effectively in a fast-paced, high-pressure environment.
- Ability to work on a rotating shift schedule as required by operational needs.