Deskripsi Pekerjaan
We are seeking highly motivated and fluent Bilingual Customer Service Representatives to join our growing team in Bonifacio Global City. In this role, you will serve as the face of our brand, addressing customer inquiries, resolving issues, and ensuring a world-class experience for our diverse clientele. We are looking for candidates fluent in Italian, Spanish, Korean, or French to bridge the communication gap and deliver exceptional support. You will handle high-volume calls during dayshift hours, requiring a positive attitude and strong problem-solving skills. This is an excellent opportunity for bilingual professionals to advance their careers in a dynamic environment with a competitive monthly salary range of ₱120,000 to ₱160,000.
Tanggung Jawab
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer complaints and inquiries regarding products or services.
- Provide accurate product information and policy details.
- Log all customer interactions and transactions accurately into the CRM system.
- Identify customer needs and recommend appropriate solutions.
- Escalate complex issues to the team leader or supervisor when necessary.
- Maintain a high level of customer satisfaction and loyalty.
Kualifikasi
- Fluent in Italian, Spanish, Korean, or French (spoken and written).
- Excellent communication skills in English.
- Previous call center or customer service experience is preferred.
- High school diploma or equivalent qualification.
- Strong typing skills and proficiency with computer applications.
- Ability to work during dayshift schedules.
- Strong problem-solving and multitasking abilities.