Deskripsi Pekerjaan
Are you a fluent Spanish speaker looking to advance your career with a global leader in healthcare technology? Infinx Healthcare is seeking a highly motivated and detail-oriented Bilingual Spanish Customer Service Representative to join our dynamic team in Bridgetown, Quezon City.
In this role, you will be the bridge between our services and our Spanish-speaking clients, ensuring seamless communication and exceptional support. You will be joining an innovative environment that values career growth, professional development, and a collaborative workspace. If you are passionate about providing world-class service and want to be part of a company that is transforming the healthcare landscape, we want to hear from you!
Successful candidates will enjoy a competitive compensation package, a modern work environment, and the opportunity to hone their skills in a professional international setting.
Tanggung Jawab
- Handle inbound and outbound inquiries from Spanish-speaking healthcare providers and patients with high levels of professionalism.
- Resolve customer issues accurately and efficiently while maintaining service level agreements (SLAs).
- Maintain accurate records of customer interactions within our CRM system.
- Translate and interpret technical healthcare information clearly for non-English speakers.
- Collaborate with internal departments to escalate complex issues and ensure timely resolution.
- Provide feedback to management to help improve customer experience and operational processes.
- Adhere to strict data privacy and HIPAA compliance standards at all times.
Kualifikasi
- Exceptional verbal and written communication skills in both Spanish and English.
- At least 1-2 years of experience in a BPO, Customer Service, or Healthcare support role.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in MS Office suite and comfortable navigating multiple software applications.
- Strong problem-solving skills and a proactive attitude toward learning.
- Ability to work flexible shifts including weekends or holidays if required.
- Residing in or willing to commute to Bridgetown, Quezon City.