Deskripsi Pekerjaan
Are you looking to launch or elevate your career in the BPO industry with a global leader? TTEC Cebu 2 is seeking a dedicated and tech-savvy Blended Account Customer Service Representative to join our dynamic team in Manila. This role offers the perfect balance, featuring a workload that is up to 80% non-voice support—ideal for those who excel in written communication and multi-tasking.
At TTEC, we pride ourselves on fostering a professional environment where work-life balance is a priority. You will enjoy a modern workspace, comprehensive health benefits, and a structured career development path that rewards performance. Whether you are assisting customers via email, chat, or occasional calls, your primary focus will be providing world-class service while building meaningful connections with our clients.
Join a team that values innovation, diversity, and your personal growth. If you are a problem-solver with a passion for helping others, we want to meet you!
Tanggung Jawab
- Manage customer inquiries across multiple channels (chat, email, and voice) with a focus on non-voice resolution.
- Maintain high accuracy and quality standards in all written correspondence.
- Troubleshoot and resolve customer concerns efficiently while adhering to company policies.
- Navigate through internal CRM systems to update customer profiles and ticket statuses.
- Collaborate with team leads and peers to share insights and improve service delivery processes.
- Adhere to scheduled shifts and meet daily performance metrics and KPIs.
- Provide proactive support to ensure a positive customer experience and long-term brand loyalty.
Kualifikasi
- Completed at least 2 years of college education or hold a vocational diploma.
- Strong command of English, both written and verbal, with excellent grammar and punctuation skills.
- At least 6 months to 1 year of experience in a BPO or customer service environment is preferred.
- High level of computer literacy and proficiency in using multi-channel communication tools.
- Ability to multitask in a fast-paced environment without sacrificing quality.
- Strong problem-solving skills and a customer-centric mindset.
- Flexible to work in shifting schedules, including weekends and holidays.