Deskripsi Pekerjaan
Top Alliance is looking for a dedicated and dynamic Blended Account Representative to join our team. In this pivotal role, you will manage a mix of voice and non-voice channels, providing top-tier customer service across various platforms. We are committed to fostering a supportive work environment that prioritizes employee wellness and offers significant opportunities for career growth.
As part of our customer service division, you will be the face of our brand, ensuring that every customer interaction is handled with professionalism and empathy. We offer a competitive salary package of ₱20,000 – ₱30,000 per month along with comprehensive support systems to help you succeed.
Tanggung Jawab
- Handle a high volume of incoming and outgoing calls while managing email and chat inquiries simultaneously.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account information in the CRM system.
- Follow company scripts and quality guidelines to maintain service standards.
- Collaborate with team leads to improve service processes and share best practices.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Excellent written and verbal communication skills in English.
- Strong computer literacy and typing proficiency.
- Previous experience in a customer service or call center setting is an advantage.
- Ability to multitask and adapt to a fast-paced virtual environment.
- A positive attitude with a strong focus on customer success.