Deskripsi Pekerjaan
Are you looking to kickstart your career in a dynamic, global environment? Foundever is looking for a motivated and customer-centric Blended BPO Agent to join our expanding team in Makati City. In this role, you will play a crucial part in providing seamless customer experiences across both voice and non-voice (chat/ticket) channels.
As a Blended Support Specialist, you will handle diverse customer inquiries, ensuring that every interactionâwhether via phone or written digital channelsâis resolved with precision, empathy, and professionalism. We provide a supportive work culture, competitive incentives, and clear career progression opportunities for those who are ready to excel.
If you are tech-savvy, a great communicator, and thrive in a fast-paced environment, we want to hear from you. Join Foundever today and be part of a team that values innovation and excellence.
Tanggung Jawab
- Handle customer inquiries via voice, email, and chat/ticket systems accurately and efficiently.
- Maintain high levels of customer satisfaction by providing clear, concise, and helpful responses.
- Document customer interactions in the CRM system with high attention to detail.
- Troubleshoot basic technical issues or account inquiries in accordance with company protocols.
- Multitask between various support channels while maintaining quality metrics and KPIs.
- Collaborate with team leads and peers to share best practices and improve service delivery.
- Adhere to attendance and performance standards to ensure team goals are met.
Kualifikasi
- Completed at least 2 years in college or hold a Senior High School diploma.
- Excellent verbal and written English communication skills.
- Proficient in navigating multiple computer applications and web-based tools simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Previous experience in a BPO or customer service environment is highly preferred but not required.
- Ability to adapt to rotating shifts and a fast-paced working environment.
- Strong attention to detail and ability to follow complex instructions.