Deskripsi Pekerjaan
Join Foundever as a Blended Tech Support Agent in Ayala Alabang and become part of our award-winning customer experience team! This exciting hybrid role combines technical expertise with exceptional communication skills, allowing you to assist customers through both voice and digital channels. We offer competitive compensation, comprehensive training, and a collaborative environment where your problem-solving abilities will directly impact customer satisfaction.
As a key member of our support team, you'll troubleshoot hardware/software issues, provide clear guidance, and document resolutions while maintaining industry-leading service standards. This position is perfect for tech enthusiasts who thrive in dynamic settings and want to develop versatile customer service skills. Enjoy our modern work facilities, performance-based incentives, and opportunities for career advancement within a global leader in customer experience solutions.
Tanggung Jawab
- Provide technical support via phone, email, and chat channels
- Diagnose and resolve hardware/software issues efficiently
- Document interactions and solutions in CRM systems
- Maintain high customer satisfaction metrics
- Collaborate with team members to resolve complex issues
- Stay updated on product knowledge and technical advancements
- Adhere to security protocols and data privacy standards
Kualifikasi
- High school diploma or equivalent (Bachelor's preferred)
- 6+ months technical support or customer service experience
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Proficiency with Windows/macOS and common software
- Ability to work in fast-paced, multitasking environment
- Willingness to work flexible schedules including weekends