Deskripsi Pekerjaan
Join Foundever as a Booking/Reservation Agent and become an essential part of our customer experience team! In this role, you'll be the first point of contact for customers seeking assistance with their reservations and travel needs. You'll have the opportunity to showcase your exceptional communication skills while providing outstanding service that exceeds customer expectations.
As a Booking/Reservation Agent, you'll handle inbound inquiries, process reservations efficiently, and resolve customer concerns with professionalism and empathy. This position is perfect for individuals with 3-6 months of sales experience who are looking to grow their career in the customer service industry. Foundever offers a competitive package with opportunities for career advancement and professional development.
Our ideal candidates are detail-oriented, patient, and passionate about helping others. You'll work in a dynamic environment where your contributions directly impact customer satisfaction and loyalty. If you're ready to take your customer service skills to the next level and join a company that values its employees, apply today!
Tanggung Jawab
- Handle inbound customer inquiries regarding reservations and booking services
- Process and confirm reservations efficiently using company systems
- Resolve customer concerns and escalations with professionalism and empathy
- Provide accurate information about services, pricing, and availability
- Document customer interactions and maintain detailed records
- Collaborate with team members to ensure consistent service quality
- Meet or exceed performance metrics related to call handling and resolution
- Stay updated on product knowledge and service offerings
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- 3-6 months of sales or customer service experience
- Excellent communication skills in English and Tagalog
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with multiple priorities
- Basic computer skills and familiarity with reservation systems
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends and holidays if required