Deskripsi Pekerjaan
Join Foundever as a Booking/Reservation Specialist and become the cornerstone of exceptional customer experiences. In this dynamic role, you'll handle customer inquiries, process reservations, and resolve escalations with professionalism and empathy. This position offers a competitive compensation package up to ₱21,000 monthly, making it ideal for individuals with 3-6 months of sales experience looking to advance their careers in customer service and sales support.
You'll work in a fast-paced environment where your ability to manage multiple tasks while maintaining high customer satisfaction standards is crucial. Foundever provides comprehensive training and a supportive culture that values growth and development. Whether you're assisting with travel bookings, service reservations, or troubleshooting complex customer issues, your contributions directly impact our reputation for excellence.
Tanggung Jawab
- Respond to customer inquiries and concerns via phone, email, and chat channels
- Process and manage reservation requests with accuracy and efficiency
- Handle customer escalations with empathy and problem-solving skills
- Meet sales targets by upselling services during reservation interactions
- Maintain detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to company policies and service quality standards
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- 3-6 months of sales or customer service experience
- Excellent verbal and written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficient in using reservation software and CRM systems
- Ability to work flexible shifts including weekends and holidays
- Customer-focused mindset with attention to detail
- Willingness to undergo paid training programs