Deskripsi Pekerjaan
Are you a seasoned Continuous Improvement expert with a passion for transforming BPO operations? We have an exciting opportunity for a BPO Continuous Improvement Manager to join a reputable organization in the heart of Metro Manila.
In this critical leadership role, you will be responsible for driving strategic initiatives that enhance efficiency, quality, and customer satisfaction. As a Six Sigma Green Belt certified professional, you will champion a culture of data-driven excellence and lead cross-functional teams in executing breakthrough improvements.
Our client values innovation and strong leadership. You will have the autonomy to design and implement process improvement strategies that directly impact the bottom line. We are looking for a proactive manager who can navigate complex environments, influence key stakeholders, and deliver sustainable results. If you are ready to take the next step in your career with a company that recognizes and rewards performance, this role is tailor-made for you.
The ideal candidate brings 3-5 years of specific BPO Continuous Improvement management experience. You possess a strong toolkit of Lean and Six Sigma methodologies and have a demonstrated history of achieving significant, quantifiable cost savings and quality enhancements. Strong analytical skills, combined with excellent communication and project management abilities, are essential for success in this dynamic and fast-paced environment.
What We Offer:
- A competitive salary package up to ₱90,000+ per month.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive work culture.
- The chance to work on high-impact projects with top industry leaders.
Ready to elevate your career? Apply today and become a key driver of organizational excellence!
Tanggung Jawab
- Lead and manage continuous improvement projects across multiple BPO programs to enhance operational efficiency and reduce costs.
- Utilize Lean Six Sigma (Green Belt) methodologies to analyze processes, perform root cause analysis, and implement sustainable improvements.
- Drive Quality Assurance initiatives, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Facilitate Kaizen events, workshops, and training sessions to empower teams and foster a culture of operational excellence.
- Develop and maintain process documentation, dashboards, and reporting systems to track improvement progress and demonstrate ROI.
- Collaborate with Operations, Training, and Quality teams to align continuous improvement strategies with business goals.
- Conduct regular process audits and data analysis to identify trends, risks, and opportunities for proactive improvements.
Kualifikasi
- Six Sigma Green Belt Certified (Required). Black Belt certification is a strong plus.
- Minimum of 3-5 years of experience as a Continuous Improvement Manager within the BPO / Contact Center industry.
- Proven track record of successfully leading process improvement projects that delivered measurable cost savings and quality enhancements.
- Strong analytical and problem-solving skills with expertise in statistical analysis tools (e.g., Minitab, MS Excel, or equivalent).
- Excellent project management skills with the ability to manage multiple priorities and stakeholders.
- Outstanding communication and interpersonal skills, with the ability to influence and drive change across all levels of the organization.
- Bachelor's Degree in Industrial Engineering, Business Administration, or a related field is preferred.
- In-depth knowledge of Lean principles, Six Sigma DMADV/DMAIC, and other process improvement frameworks.