Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative for an exclusive non-voice ticketing account! This virtual opportunity offers 80% non-voice interaction handling, eliminating stressful voice calls while focusing on written customer support. You'll manage customer inquiries via email and ticketing systems, providing timely resolutions while earning competitive compensation up to ₱30,000 monthly with growth potential. Enjoy the flexibility of remote processing with no mock call requirements during hiring – we prioritize your real-world skills. As a global leader in customer experience, Teleperformance provides comprehensive training, career development pathways, and a supportive virtual work environment. Apply now to join our dynamic team dedicated to delivering exceptional service.
Tanggung Jawab
- Handle customer inquiries and support tickets via email, chat, and digital channels
- Resolve customer issues efficiently with accurate information and solutions
- Document interactions and maintain detailed case histories in ticketing systems
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics for response time and resolution rates
- Adhere to company protocols and security guidelines
- Continuously update product knowledge to provide accurate support
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service experience (non-voice preferred)
- Excellent written communication skills in English
- Proficiency in ticketing systems and CRM software
- Typing speed of 25+ WPM with attention to detail
- Ability to work independently in a virtual setting
- Strong problem-solving and multitasking abilities
- Reliable internet connection for remote work