Deskripsi Pekerjaan
Are you a seasoned BPO leader with a passion for driving operational excellence and team development? Moder Solutions Inc. is seeking an experienced Operations Manager to join our dynamic team in Alabang. In this pivotal role, you will be responsible for the strategic oversight of a specific Operations Department, ensuring that all key performance indicators (KPIs) are met while fostering a high-performance culture.
As an Operations Manager, you will lead cross-functional teams in a fast-paced environment, focusing on service delivery optimization, process improvement, and client satisfaction. You will be instrumental in coaching middle management, streamlining workflows, and maintaining the highest standards of service excellence. We are looking for a visionary leader who can navigate the complexities of a graveyard shift operations environment while keeping team morale and productivity at its peak.
If you are a results-oriented professional who thrives on challenge and has a proven track record in BPO management, we want to hear from you. Join us in Alabang and take the next step in your career with a company that values innovation, integrity, and growth.
Tanggung Jawab
- Oversee end-to-end operational performance for the assigned department, ensuring alignment with client expectations and internal goals.
- Lead, mentor, and develop a team of supervisors and team leads to ensure consistent high performance and career progression.
- Monitor and analyze real-time performance metrics to identify trends, address gaps, and implement data-driven process improvements.
- Manage workforce planning, scheduling, and resource allocation to ensure optimal service levels during graveyard shifts.
- Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction scores.
- Act as the primary point of contact for stakeholders, providing regular reports on performance, risks, and strategic initiatives.
- Foster a culture of accountability, excellence, and inclusivity, ensuring high engagement levels within the department.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 5-7 years of experience in BPO operations, with at least 3 years in a Managerial or Senior Operational leadership role.
- Proven expertise in managing large-scale operations in a graveyard shift environment.
- Strong proficiency in performance management tools, quality assurance frameworks, and workforce management software.
- Excellent analytical, strategic planning, and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels.
- Ability to work onsite in Alabang, Muntinlupa City, with a flexible approach to the graveyard shift schedule.