Deskripsi Pekerjaan
Are you passionate about delivering exceptional service and building lasting relationships with customers? Bank Nationalnobu is seeking a dedicated and professional Branch Customer Handling representative to join our dynamic team in Surabaya.
As a key point of contact for our clients, you will be the face of our bank, responsible for providing high-quality assistance for both conventional banking and financial services. We are looking for an individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and is committed to maintaining the high standards of integrity and service that define Bank Nationalnobu. If you have a customer-first mindset and a drive to excel in the banking industry, we invite you to apply.
Tanggung Jawab
- Provide high-quality banking services to customers, ensuring a seamless and positive branch experience.
- Handle customer inquiries, complaints, and requests regarding conventional banking products and services with professionalism.
- Perform daily teller-related tasks and account maintenance activities accurately.
- Educate customers on various banking products and financial solutions tailored to their needs.
- Maintain confidentiality and adhere to all banking regulations and internal compliance policies.
- Collaborate with branch staff to achieve operational excellence and improve service delivery metrics.
- Document customer interactions and feedback systematically for service improvement.
Kualifikasi
- Minimum Bachelor’s Degree (S1) from any major with a minimum GPA of 3.00.
- Minimum 1-2 years of experience in Customer Service, preferably in the banking or financial services industry.
- Excellent verbal and written communication skills in Indonesian and English.
- Strong interpersonal skills with a service-oriented mindset.
- Proficiency in Microsoft Office Suite and basic banking software applications.
- Ability to work under pressure and manage multiple tasks effectively.
- Well-groomed appearance and a professional demeanor suitable for a financial institution.
- Willing to work on a contract basis in Surabaya.