Deskripsi Pekerjaan
Are you an ambitious banking professional ready to lead and inspire? CIMB Group Holdings Berhad is seeking a dynamic Branch Manager to oversee operations and drive growth at a nationwide level. In this pivotal role, you will be the face of our brand, ensuring operational excellence while championing a high-performance culture.
As a Branch Manager, your core mission is to promote and professionally sell our comprehensive suite of Wealth, Loans, and Bancassurance products. You will build long-lasting relationships with our existing client base while actively pursuing new business opportunities to expand our market share. We are looking for a strategic thinker who can balance exceptional customer service with aggressive sales targets in a fast-paced, digital-first banking environment.
If you possess a passion for financial solutions and a proven track record in branch operations and team leadership, we want to hear from you. Join CIMB and help us shape the future of banking in Malaysia.
Tanggung Jawab
- Lead and motivate branch staff to achieve and exceed monthly and quarterly sales KPIs.
- Oversee end-to-end branch operations, ensuring strict compliance with internal policies and regulatory requirements.
- Proactively market and sell Wealth Management, Personal/Housing Loans, and Bancassurance products.
- Develop and implement local marketing initiatives to increase branch footfall and customer acquisition.
- Provide coaching and mentorship to sales teams to enhance product knowledge and consultative selling skills.
- Manage customer relationships effectively, resolving escalated queries to ensure high satisfaction levels.
- Maintain operational health, including cash management, audit readiness, and security standards.
Kualifikasi
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 5-7 years of experience in the banking sector, with at least 3 years in a management or supervisory role.
- Comprehensive knowledge of retail banking products, including Loans, Wealth management, and Insurance.
- Strong understanding of BNM regulations and anti-money laundering (AML) compliance standards.
- Excellent leadership skills with the ability to inspire and manage diverse teams.
- Proven ability to achieve sales targets and build a professional network.
- Proficiency in both English and Bahasa Malaysia; fluency in other local dialects is an added advantage.