Deskripsi Pekerjaan
Are you a dynamic leader with a passion for driving sales growth and operational excellence? PT Pasifik Cipta Solusi is seeking a highly motivated Branch Manager to lead our Jakarta operations. In this pivotal role, you will be the driving force behind our POS product ecosystem, overseeing a dedicated team of technical support and sales professionals.
As our Branch Manager, you will be responsible for scaling our market presence, ensuring seamless service delivery, and fostering long-term partnerships with our merchant network. We are looking for an individual who thrives in a fast-paced environment, possesses strong analytical skills, and has a proven track record of meeting ambitious sales targets while maintaining high customer satisfaction standards.
If you are a strategic thinker who is comfortable managing both technical SLAs and aggressive sales KPIs, we want to hear from you. Join our team and play a critical role in shaping the future of retail technology solutions in Indonesia.
Tanggung Jawab
- Develop and execute comprehensive branch strategies to achieve monthly and quarterly sales targets for POS products.
- Lead, mentor, and inspire a cross-functional team of sales representatives and technical support staff.
- Oversee daily operational workflows to ensure all service level agreements (SLAs) are met or exceeded.
- Manage merchant relationships, providing high-level support to key accounts to ensure retention and growth.
- Analyze branch performance metrics and prepare regular reports for senior management.
- Implement training programs to improve team product knowledge and customer service efficiency.
- Ensure compliance with company policies and local regulations across all branch activities.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Minimum 3-5 years of experience in a leadership or managerial role, preferably within the POS, Fintech, or Retail Tech industry.
- Proven expertise in managing sales teams and achieving aggressive revenue growth.
- Strong understanding of technical support operations and SLA management.
- Excellent communication, negotiation, and interpersonal skills in both Indonesian and English.
- Strong problem-solving abilities and a data-driven approach to decision-making.
- Demonstrated ability to build and maintain strong relationships with diverse stakeholders and merchant partners.