Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for banking excellence? KB Bank is seeking a dedicated Branch Service Coordinator to join our team in Batang. In this pivotal role, you will act as the backbone of our branch operations, ensuring that every customer interaction is seamless, professional, and compliant with bank regulations.
As a Branch Service Coordinator, you will oversee daily operational workflows, manage settlement processes, and provide high-level support to our service team. We are looking for an individual who thrives in a fast-paced banking environment, possesses strong problem-solving skills, and is committed to upholding the reputation of KB Bank. If you have a keen eye for accuracy and a desire to contribute to a world-class financial institution, we invite you to apply.
Tanggung Jawab
- Coordinate and supervise day-to-day branch operational activities to ensure efficiency and service excellence.
- Monitor and verify daily financial transactions to maintain accuracy and balance within the branch.
- Execute and reconcile end-of-day settlement processes in accordance with internal bank procedures.
- Provide guidance and support to frontline staff regarding service protocols and operational updates.
- Handle customer inquiries and resolve escalated service issues promptly and professionally.
- Ensure full compliance with Bank Indonesia regulations and internal KB Bank operational standards.
- Prepare regular operational reports for branch management to track key performance indicators.
Kualifikasi
- Bachelor’s degree in Banking, Finance, Accounting, Business Administration, or a related field.
- Minimum 2 years of professional experience in banking operations or branch service support.
- Deep understanding of banking transaction systems, cash handling, and settlement procedures.
- Strong leadership skills with the ability to motivate and manage small teams effectively.
- Proficiency in Microsoft Office Suite (Excel, Word) and banking software systems.
- Excellent communication skills in both Indonesian and English.
- High attention to detail, strong analytical skills, and integrity in financial reporting.
- Willing to be stationed in Batang, Jawa Tengah.