Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence and customer service? Wealth Development Bank Corp. is seeking a dedicated Branch Service Officer to join our team in Taguig City. In this pivotal role, you will be the backbone of our branch operations, ensuring seamless financial transactions and maintaining the highest standards of security and vault management.
As a Branch Service Officer, you will play a critical role in upholding the trust of our clients by overseeing cash management processes, supervising branch service staff, and ensuring full compliance with banking regulations. We are looking for a proactive individual who thrives in a fast-paced environment and possesses a strong analytical mindset to manage daily branch activities effectively.
Tanggung Jawab
- Oversee and manage daily branch cash operations, including vault management and cash balancing.
- Serve as the primary vault custodian, ensuring strict adherence to bank security protocols and dual-control procedures.
- Supervise and mentor branch service staff to ensure high-quality service delivery and operational accuracy.
- Monitor and authorize large-value transactions in compliance with Anti-Money Laundering (AML) policies.
- Prepare accurate and timely reports regarding branch cash flow, inventory, and operational audits.
- Provide exceptional support to clients, resolving complex inquiries regarding accounts and banking services.
- Ensure that the branch environment remains compliant with internal policies and regulatory standards set by the Bangko Sentral ng Pilipinas.
Kualifikasi
- Bachelor’s degree in Banking, Finance, Accountancy, or any business-related course.
- Minimum of 2-3 years of experience in branch operations, preferably in a supervisory or senior teller capacity.
- In-depth knowledge of bank vault management, cash handling procedures, and internal controls.
- Strong background in regulatory compliance, specifically with AMLA and KYC requirements.
- Excellent leadership, communication, and problem-solving skills.
- High level of integrity, attention to detail, and ability to work under pressure.
- Proficiency in banking software and Microsoft Office Suite.