Deskripsi Pekerjaan
Join KB Bank as a Branch Services Manager and take the lead in our Samarinda branch. In this key role, you will be responsible for coordinating the daily operations of the branch, ensuring that all customer transactions and settlements are accurate, timely, and strictly adhere to our high standards of service excellence. We are seeking a dynamic leader who can drive operational efficiency, mentor a high-performing team, and foster strong relationships with our valued clients.
As the face of KB Bank in the region, you will oversee the end-to-end banking process, from teller operations to financial reporting. Your strategic insight will be crucial in identifying growth opportunities, managing branch performance metrics, and ensuring a seamless banking experience for every customer. If you have a passion for retail banking and a proven track record in leadership, we invite you to apply.
Tanggung Jawab
- Oversee the daily operations and workflow of the branch to ensure seamless service delivery.
- Ensure all financial transactions, deposits, withdrawals, and settlements are accurate and compliant with regulations.
- Lead, train, and mentor a team of tellers and support staff to improve performance and morale.
- Develop and implement strategies to achieve branch targets, including sales and operational KPIs.
- Monitor branch cash flow and manage inventory securely to prevent discrepancies.
- Handle complex customer inquiries and complaints, ensuring high levels of customer satisfaction.
- Ensure strict adherence to internal control policies, risk management, and audit requirements.
Kualifikasi
- Bachelor’s degree in Finance, Banking, Economics, or a related field.
- Minimum of 5 years of experience in banking operations, with at least 2 years in a managerial or supervisory role.
- Strong understanding of retail banking products, compliance, and financial reporting standards.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to work under pressure and manage multiple priorities effectively.
- Valid driver’s license (preferred for regional travel).
- Fluency in Bahasa Indonesia and English (preferred).