Deskripsi Pekerjaan
We are seeking a dynamic Business Analyst specializing in Microsoft Dynamics 365 to join ScienTec Consulting's innovative team. This contract role focuses on managing Business-As-Usual (BAU) support, ensuring robust governance frameworks, and driving continuous improvement initiatives for our cutting-edge Customer Feedback Management System. You'll collaborate with cross-functional stakeholders to analyze business requirements, translate complex needs into technical specifications, and optimize system performance to enhance customer experiences.
The ideal candidate will demonstrate expertise in Dynamics 365 configuration, process optimization, and stakeholder management. You'll play a pivotal role in maintaining system integrity while identifying opportunities for innovation and efficiency gains. This position offers the chance to work with leading organizations in Singapore's tech ecosystem, leveraging your analytical skills to deliver measurable business value through technology solutions.
Join us in transforming customer feedback management through data-driven insights and strategic process improvements. If you thrive in fast-paced environments and possess a passion for bridging business objectives with technical execution, this role offers an exciting opportunity to make a significant impact.
Tanggung Jawab
- Manage BAU support for Dynamics 365 Customer Feedback Management System
- Implement and maintain system governance frameworks
- Drive continuous improvement initiatives for system optimization
- Analyze business requirements and translate to technical specifications
- Collaborate with stakeholders to gather and document requirements
- Develop test cases and validate system enhancements
- Monitor system performance and identify improvement opportunities
- Document business processes and system workflows
Kualifikasi
- Bachelor's degree in Business Analysis, IT, or related field
- 3+ years of experience as Business Analyst
- Expertise in Microsoft Dynamics 365 (especially Customer Service modules)
- Experience with CRM implementation and support
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication abilities
- Knowledge of business process modeling methodologies
- Certification in Dynamics 365 or Business Analysis preferred