Deskripsi Pekerjaan
Are you a natural leader with a passion for customer excellence? Converge ICT Solutions is looking for a dynamic and results-driven Business Center Representative to join our growing team in Valenzuela City. In this pivotal role, you will be the face of our service operations, ensuring that every customer interaction reflects our commitment to world-class connectivity and support.
As a Business Center Representative, you will not only oversee daily branch activities but also act as a mentor and coach to your team. You will be instrumental in fostering a productive environment where service standards are exceeded, and operational goals are consistently met. If you are organized, people-oriented, and ready to take the next step in your career with one of the Philippines' leading tech innovators, we want to hear from you.
Tanggung Jawab
- Supervise and oversee the end-to-end daily operations of the business center to ensure maximum efficiency.
- Lead, mentor, and coach staff members to maintain high levels of productivity and professional service.
- Monitor team performance metrics and provide constructive feedback to drive continuous improvement.
- Ensure compliance with company policies, service protocols, and operational safety standards.
- Resolve customer escalations with a solution-oriented mindset to ensure brand loyalty.
- Prepare accurate daily, weekly, and monthly operational reports for management review.
- Coordinate with different internal departments to ensure seamless service delivery and resource availability.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience in a supervisory or leadership role, preferably within a customer service or retail environment.
- Strong background in operations management and team supervision.
- Excellent communication skills in both English and Filipino.
- Proficiency in MS Office Suite and basic data management software.
- Ability to work in a fast-paced environment and handle high-pressure situations with composure.
- Strong problem-solving skills and a customer-centric approach to service.