Deskripsi Pekerjaan
Are you a detail-oriented professional looking to launch or advance your career in the international insurance industry? Arch Global Services is seeking a dedicated Business Operations Associate to join our team in Bonifacio Global City. This is a critical role that supports our North American property and casualty insurance operations, ensuring accuracy and efficiency in our daily workflows.
In this role, you will be responsible for interpreting complex data, managing policy documentation, and executing operational processes that drive our service excellence. As a member of our night shift team, you will be a vital link in providing seamless support to our global stakeholders. We are looking for individuals who possess strong analytical skills, a commitment to quality, and the ability to thrive in a high-volume, deadline-driven environment.
Tanggung Jawab
- Review, analyze, and process property and casualty insurance documents with a high degree of accuracy.
- Execute operational tasks efficiently to meet strict turnaround times and Service Level Agreements (SLAs).
- Maintain organized records and documentation, ensuring compliance with internal protocols and industry standards.
- Collaborate with cross-functional teams to resolve discrepancies or process-related inquiries.
- Utilize internal systems and software to update policy data and track workflow progress.
- Provide regular reporting and updates to leadership regarding operational performance and production volume.
- Participate in ongoing training sessions to stay updated on insurance product knowledge and process improvements.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
- Previous experience in Business Process Outsourcing (BPO) or insurance operations is highly preferred.
- Strong analytical and critical thinking skills with an eye for detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication skills in English, both verbal and written.
- Demonstrated ability to handle confidential information with discretion.
- Willingness and capability to work the Night Shift schedule.
- Strong organizational skills with the ability to manage multiple tasks under pressure.