Deskripsi Pekerjaan
Join PropertyGuru Group as a Business Operations Specialist and drive impactful process improvements across our sales ecosystem. This contract role empowers you to own and optimize local CRM business processes, identifying opportunities for productivity gains while ensuring rigorous data integrity standards. You'll validate critical information, implement streamlined workflows, and collaborate with cross-functional teams to enhance operational efficiency. As a key stakeholder, you'll analyze operational metrics, generate actionable insights, and recommend strategic improvements that directly impact business performance. This position offers the chance to work in a dynamic environment where your contributions will shape the future of our sales operations.
Tanggung Jawab
- Own and optimize local CRM business processes for maximum efficiency
- Identify and implement productivity gains through process redesign
- Validate data integrity across sales systems and customer records
- Generate comprehensive operational reports and performance metrics
- Collaborate with sales teams to align processes with business goals
- Document and maintain operational procedures and standards
- Analyze workflow bottlenecks and recommend solutions
Kualifikasi
- Bachelor's degree in Business, Operations, or related field
- 3+ years experience in business process optimization or CRM management
- Proven track record of implementing operational improvements
- Advanced proficiency in CRM systems (Salesforce preferred)
- Strong analytical skills with data validation experience
- Excellent problem-solving and decision-making abilities
- Experience with cross-functional team collaboration