Deskripsi Pekerjaan
Are you a passionate leader in the luxury hospitality industry looking for an exciting opportunity in the heart of Bali? Champaca Villa Ubud is seeking a dedicated and experienced Butler Supervisor to lead our exceptional team. In this pivotal role, you will be responsible for ensuring the highest standards of personalized service and operational excellence, creating unforgettable experiences for our distinguished guests.
As a Butler Supervisor, you will serve as the face of our guest services, bridging the gap between our guests' desires and our operational capabilities. You will mentor and motivate the butler team, manage daily schedules, and ensure that every detail of a guest's stay—from arrival to departure—exceeds expectations. If you have a keen eye for detail, a flair for luxury service, and a commitment to team leadership, we invite you to join our prestigious family.
Tanggung Jawab
- Supervise and mentor the butler team to ensure consistent delivery of top-tier hospitality services.
- Manage guest requests and complaints efficiently, ensuring 100% guest satisfaction and resolving issues with a proactive approach.
- Coordinate with housekeeping and maintenance teams to ensure villa amenities and facilities are pristine and fully functional.
- Monitor and control inventory levels of guest amenities and supplies to minimize waste and optimize costs.
- Lead daily briefings and training sessions to enhance the skills and service standards of the butler staff.
- Assist in the planning and execution of special guest events, in-villa dining, and private excursions.
- Ensure strict adherence to the villa's service protocols and brand standards at all times.
Kualifikasi
- Minimum of 3 years of experience in a supervisory role within luxury hospitality or villa management.
- Strong leadership skills with the ability to motivate and manage a diverse team effectively.
- Excellent communication skills in English; additional languages are a plus.
- Proven track record of providing exceptional personalized service to high-profile guests.
- High attention to detail and a passion for maintaining immaculate standards of cleanliness and presentation.
- Ability to work flexible hours, including weekends and holidays, as required by the nature of the role.
- Relevant hospitality management certification is preferred.