Deskripsi Pekerjaan
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan, powering seamless online shopping experiences. Our Operations teams are the backbone of our business, ensuring efficient end-to-end processes from product listing to last-mile delivery. We are seeking a proactive and results-driven Cache Site Lead - Operations, SPX Express to join our team in Singapore.
In this critical role, you will oversee daily operations at our cache site, managing teams, optimizing workflows, and ensuring timely and accurate parcel processing. You will drive performance, lead continuous improvement initiatives, and collaborate cross-functionally to elevate service levels. If you have a passion for logistics and a proven ability to lead in a fast-paced environment, this is your opportunity to make a tangible impact at Shopee.
Key aspects of the role include monitoring operational KPIs, maintaining safety and compliance standards, managing inventory, and resolving real-time issues. You will be instrumental in scaling our logistics operations to meet growing customer demand while fostering a culture of excellence and accountability within your team.
Tanggung Jawab
- Oversee and manage all day-to-day operations of the cache site to ensure efficient, accurate, and timely processing of parcels.
- Lead, mentor, and develop a team of operations associates, setting clear performance goals and conducting regular feedback sessions.
- Monitor key performance indicators (KPIs) such as throughput, delivery success rate, and cost per parcel, and implement data-driven improvements.
- Coordinate with upstream sorting centers and downstream delivery teams to streamline logistics flow and resolve handoff issues.
- Manage inventory accuracy and ensure proper storage, handling, and dispatch of goods according to standard operating procedures.
- Enforce safety, security, and compliance protocols, conducting regular audits and training sessions.
- Act as the primary point of contact for escalated operational issues, providing real-time solutions to minimize disruptions.
- Drive continuous improvement initiatives by analyzing workflows, identifying bottlenecks, and proposing innovative solutions to enhance productivity and reduce costs.
Kualifikasi
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum 3–5 years of experience in warehouse, logistics, or operations management, preferably within e-commerce or express delivery.
- Proven leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Strong analytical and problem-solving skills, with experience using data to drive operational decisions.
- Proficiency in warehouse management systems (WMS) and Microsoft Office Suite, particularly Excel.
- Excellent communication and interpersonal skills, comfortable working across all levels of the organization.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
- Willingness to work flexible hours, including weekends and holidays as required by operational needs.