Deskripsi Pekerjaan
Join Awfully Chocolate as a Cafe Assistant Operations Executive and become a cornerstone of our renowned chocolate experience! This pivotal role demands excellence in operational management, where you'll uphold our unwavering standards of quality, efficiency, and customer service. You'll orchestrate daily cafe operations, optimize financial performance through meticulous inventory and cost management, and drive consistency across all touchpoints. Ideal for hospitality professionals with a passion for chocolate and a keen eye for detail, this position offers the opportunity to shape exceptional customer experiences while contributing to our award-winning brand's success. If you thrive in dynamic environments and possess strong leadership instincts, apply now to be part of Singapore's premier chocolate destination.
Tanggung Jawab
- Oversee daily cafe operations to ensure seamless workflow and exceptional customer service standards.
- Implement and maintain quality control protocols for products, presentation, and service delivery.
- Manage operational finances including inventory tracking, cost analysis, and budget adherence.
- Train and supervise staff to uphold service excellence and operational procedures.
- Optimize operational efficiency through process improvements and resource allocation.
- Ensure strict compliance with health, safety, and hygiene regulations.
- Coordinate with supply chain and cross-functional teams for inventory replenishment and promotions.
Kualifikasi
- Minimum 2 years' experience in cafe/hospitality operations or related management role.
- Proven track record in team leadership and staff development.
- Strong financial acumen with experience in inventory control and cost management.
- Exceptional problem-solving skills with attention to operational detail.
- Excellent communication and interpersonal skills for customer/stakeholder interactions.
- Ability to thrive in fast-paced environments and multitask effectively.
- Familiarity with POS systems and cafe management software preferred.