Deskripsi Pekerjaan
Are you a passionate hospitality leader with a flair for operational excellence? TSL CATERING F&B SDN BHD is seeking a dynamic and results-oriented Cafe Manager to oversee our daily operations in Subang Jaya. In this role, you will be the heartbeat of our cafe, driving exceptional customer experiences while ensuring our business goals are met with precision and style.
As the Cafe Manager, you will lead a talented team, foster a welcoming atmosphere, and maintain the high standards of quality that our patrons expect. We are looking for an individual who thrives in a fast-paced environment, possesses strong leadership qualities, and has a proven track record of managing both staff and sales targets effectively. If you are ready to take the next step in your career and join a growing, ambitious F&B team, we want to hear from you.
Tanggung Jawab
- Oversee end-to-end daily café operations to ensure smooth service flow and high productivity.
- Lead, mentor, and supervise frontline staff to maintain excellent service standards.
- Manage inventory levels, including stock ordering and waste reduction initiatives.
- Achieve and surpass monthly sales targets and operational KPIs.
- Ensure full compliance with food safety, hygiene, and cleanliness regulations.
- Resolve customer inquiries or complaints promptly to ensure total guest satisfaction.
- Analyze financial reports and operational data to improve cafe profitability.
- Coordinate with management on marketing initiatives and menu promotions.
Kualifikasi
- At least 2-3 years of proven experience in Cafe Management or a senior supervisory role within the F&B industry.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Deep understanding of F&B operational workflows, POS systems, and inventory management.
- Excellent communication and interpersonal skills in English and Malay.
- Strong problem-solving abilities and a calm demeanor under pressure.
- A customer-centric mindset with a passion for quality service.
- Flexibility to work shifts, including weekends and public holidays as required.
- Basic knowledge of food safety certifications (HACCP or similar) is highly preferred.