Deskripsi Pekerjaan
We are seeking a dynamic Café Supervisor to lead our operations at the vibrant Outram Park location. This full-time role offers the opportunity to manage daily café activities while fostering exceptional customer experiences. You'll oversee service standards, train staff, and ensure operational excellence in a fast-paced environment. The ideal candidate will combine hospitality expertise with strong leadership skills to drive team performance and customer satisfaction. This position requires a hands-on approach to inventory management, quality control, and staff development. Join our team to create memorable café moments while contributing to a renowned hospitality brand.
Tanggung Jawab
- Oversee daily café operations including staff scheduling and workflow optimization
- Train and mentor service staff on product knowledge, service standards, and safety protocols
- Monitor inventory levels, manage supply orders, and control operational costs
- Ensure exceptional customer service through prompt issue resolution and quality assurance
- Implement health and safety standards to maintain a clean and compliant workspace
- Analyze sales data and implement strategies to achieve performance targets
- Coordinate with vendors and suppliers to ensure consistent product quality
Kualifikasi
- Minimum 2 years of supervisory experience in café or hospitality settings
- Proven track record in team leadership and staff development
- Strong knowledge of café operations, menu management, and beverage preparation
- Excellent communication and interpersonal skills with customer service focus
- Ability to multitask effectively in a fast-paced environment
- Basic understanding of inventory management and cost control principles
- Positive attitude with problem-solving abilities and attention to detail