Deskripsi Pekerjaan
Are you looking for a stable, long-term role in a professional environment? RecruitFirst is seeking a dedicated and articulate Call Agent to join our client's customer service operations in the Ubi area. This is an excellent opportunity to build your professional profile within a supportive team while enjoying a consistent Monday to Friday work schedule.
As a Call Agent, you will act as the primary point of contact for customers, ensuring that their inquiries are handled with professionalism, efficiency, and a commitment to service excellence. We provide a structured environment where you will be empowered to resolve issues, provide accurate information, and contribute to positive customer experiences. If you have a passion for communication and a customer-centric mindset, we invite you to apply for this 1-year contract role.
Tanggung Jawab
- Handle high-volume incoming calls and emails from customers with professionalism.
- Provide accurate and timely information regarding products, services, or account inquiries.
- Effectively troubleshoot and resolve customer issues following established company protocols.
- Document all customer interactions clearly and concisely in the CRM system.
- Escalate complex queries to the appropriate departments to ensure prompt resolution.
- Maintain a high level of customer satisfaction by providing empathetic and solutions-oriented support.
- Adhere to key performance indicators (KPIs) related to call quality and response time.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent qualification.
- Prior experience in a customer service, call center, or helpdesk environment is highly advantageous.
- Strong verbal and written communication skills in English.
- Ability to commit to the full 1-year contract duration.
- Proficiency in basic computer applications and database navigation.
- A positive, patient, and professional attitude under pressure.
- Able to work on a fixed schedule: Monday to Friday (8.15am – 6pm).
- Must be comfortable working in the Ubi region.