Deskripsi Pekerjaan
Are you a customer service professional looking to take the next step in your career with a growing, dynamic team? ConstantiKnow Inc is currently seeking a highly motivated Call Center Agent to join our Makati City office. We believe in rewarding talent and dedication, which is why we offer a competitive base salary with unlimited potential for growth through performance-based bonuses.
In this role, you will be the voice of our company, providing top-tier support and ensuring our customers receive the help they need with precision and empathy. We are looking for individuals who are not just looking for a job, but a career path where high performance is recognized, celebrated, and compensated. If you are tech-savvy, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
We provide a supportive workspace, ongoing professional development, and a culture that values internal promotion. Whether you are an experienced BPO veteran or looking to leverage your customer service expertise in a premium account, your dedication here will yield results that go beyond the base offer.
Tanggung Jawab
- Provide exceptional customer support via phone, email, and live chat channels.
- Efficiently resolve customer inquiries, complaints, and technical issues with a first-call resolution mindset.
- Maintain accurate and detailed records of customer interactions within our CRM system.
- Meet and exceed individual and team KPIs related to call quality, resolution time, and customer satisfaction scores.
- Collaborate with internal departments to escalate complex issues and ensure timely follow-ups.
- Participate in ongoing training sessions to stay updated on product knowledge and service standards.
- Adhere to data privacy and security protocols during every customer transaction.
Kualifikasi
- At least 6 months to 1 year of experience in a BPO or customer service environment is preferred.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and the capacity to multitask in a fast-paced setting.
- Proficiency in basic computer applications and navigating multiple software systems simultaneously.
- High school diploma or equivalent; college-level education is a plus.
- Demonstrated ability to maintain a positive and professional attitude under pressure.
- Willingness to work in rotating shifts, including weekends and holidays.