Deskripsi Pekerjaan
Are you a passionate and driven individual looking to kickstart or advance your career in the dynamic BPO industry? ConstantiKnow Inc. is actively seeking highly motivated Call Center Agents to join our thriving team in Mabalacat City, Pampanga! If you have a knack for problem-solving, a genuine desire to help others, and excellent communication skills, we want to hear from you.
At ConstantiKnow Inc., we believe in recognizing and rewarding talent. While your starting salary will be competitive and reflective of your BPO experience (ranging from ₱20,000 to ₱30,000 per month), that's just the beginning! Our performance-driven culture means you have the exciting opportunity to earn significantly MORE than the posted offer through our generous bonus structures and incentives. We empower our team members to excel and grow, providing a clear path for professional development and a fulfilling career right here in Mabalacat City.
As a Call Center Agent, you will be the frontline voice of ConstantiKnow Inc., delivering exceptional customer service and support. This full-time opportunity involves engaging with diverse customers, addressing their inquiries, resolving concerns, and ensuring a positive experience. Join a supportive environment where your contributions are valued, and your potential is limitless. Take the next step in your career with ConstantiKnow Inc. – apply today!
Tanggung Jawab
- Handle inbound and outbound calls promptly and professionally, addressing customer inquiries and providing accurate information.
- Effectively identify and resolve customer issues, complaints, and concerns with empathy and efficiency.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using CRM software.
- Provide customers with comprehensive information about products, services, and company policies.
- Achieve and exceed daily, weekly, and monthly performance targets and quality metrics.
- Collaborate with team members and supervisors to continuously improve customer service processes and outcomes.
- Educate customers on self-service options and additional resources available to them.
Kualifikasi
- Previous experience in a Business Process Outsourcing (BPO) environment or a similar customer service role is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong active listening skills and the ability to empathize with customers.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Demonstrated problem-solving abilities and a calm demeanor under pressure.
- Ability to work full-time, including rotating shifts, weekends, and holidays as needed.
- A positive attitude, strong work ethic, and a commitment to providing exceptional service.
- High school diploma or equivalent; college-level education is a plus.