Deskripsi Pekerjaan
Are you a customer-focused professional looking to grow your career with a dynamic team? ConstantiKnow Inc is seeking a highly motivated Call Center Agent to join our Laguna-based operations. We pride ourselves on delivering world-class service, and we are looking for individuals who are passionate about problem-solving and communication.
At ConstantiKnow Inc, we believe that talent deserves to be rewarded. While our base salary range is competitive at ₱20,000 – ₱30,000 per month, your performance is our priority. We offer a high-performance culture where you can significantly exceed your base pay through consistent, high-quality output and performance-based bonuses. If you are driven by targets and committed to providing excellent customer experiences, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues accurately and efficiently, ensuring high levels of customer satisfaction and retention.
- Maintain thorough documentation of customer interactions within our CRM system.
- Meet and exceed individual and team KPIs, including average handling time (AHT) and first-call resolution (FCR) targets.
- Adhere to company policies, data privacy standards, and quality assurance guidelines.
- Collaborate with team leads and peers to identify process improvements and share best practices.
- Stay up-to-date with product knowledge and internal service protocols.
Kualifikasi
- At least a High School diploma or equivalent; college level is an advantage.
- Previous experience in a BPO or customer service environment is highly preferred and recognized in our salary offering.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in navigating computer systems and basic software applications.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Willingness to work on flexible schedules, including shifting hours.