Deskripsi Pekerjaan
Are you a communication expert looking to elevate your career in the BPO industry? ConstantiKnow Inc is seeking a driven and customer-oriented Call Center Agent to join our growing team in the heart of Baguio City. We believe in rewarding talent; while our base salary is competitive, your dedication and performance can unlock significant earning potential through our robust performance-based incentive program.
As a key member of our service team, you will act as the primary voice of our company, ensuring that every customer interaction is handled with professionalism, efficiency, and empathy. We provide a supportive environment where your growth is prioritized through continuous coaching, skills training, and clear pathways for career advancement. If you are passionate about providing world-class service and want to work for a company that values your contribution, we want to hear from you!
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and provide effective solutions to ensure high levels of satisfaction.
- Maintain accurate records of customer interactions and process transactions within our CRM system.
- Meet or exceed individual and team-based KPIs, including Average Handling Time (AHT) and Customer Satisfaction (CSAT) scores.
- Collaborate with team leads and peers to identify process improvements and share best practices.
- Stay updated on product knowledge and company policy changes to provide accurate information to clients.
- Maintain a professional and positive demeanor during high-pressure situations.
Kualifikasi
- At least 6 months of BPO experience is highly preferred (highly competitive offers available for experienced candidates).
- Excellent English communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in navigating computer systems and basic software applications (MS Office, CRM tools).
- Ability to work flexible shifts, including weekends and holidays if required.
- Strong interpersonal skills and a genuine passion for helping people.
- High school graduate or college undergraduate/graduate.