Deskripsi Pekerjaan
Are you a persuasive communicator looking to advance your career in the dynamic BPO industry? ConstantiKnow Inc is seeking a dedicated and results-oriented Call Center Agent to join our growing team in Angeles City, Pampanga. We offer a competitive starting salary range of ₱20,000 to ₱30,000 per month, with the added potential to earn significantly more through performance-based bonuses and incentives. If you are ready to leverage your skills in a supportive, fast-paced environment, we want to hear from you.
In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved promptly and professionally. We pride ourselves on a culture of growth and recognition, making this an excellent opportunity for both aspiring professionals and experienced veterans in the call center sector. We are looking for individuals who are not only customer-centric but also eager to learn and adapt in a rapidly evolving business landscape. Join us in delivering exceptional service and building lasting relationships with our customers.
Tanggung Jawab
- Handle inbound and outbound customer calls with a high degree of professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction rates.
- Identify customer needs and recommend appropriate products or solutions.
- Accurately document all customer interactions and transactions in the CRM system.
- Collaborate with team leads and support departments to resolve complex issues.
- Maintain a positive attitude and professional demeanor under pressure.
- Meet or exceed daily and weekly performance targets regarding call handling and sales.
Kualifikasi
- At least 1-2 years of experience in a BPO or customer service environment is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and critical thinking skills.
- Ability to work independently as well as part of a team.
- High school diploma or equivalent educational background.
- Proficiency in using computer systems and CRM software.